Privacy policy

CLARITY PROPERTY CARE LTD, trading as Clarity Property Care Ltd, is responsible for the personal information described in this policy. Our registered address is Suite G4, St James House, 27-43 Eastern Road, Romford, RM1 3NH.

Privacy questions can be sent to The Data Protection Contact at claritypropertycare@gmail.com.

• Your name, address, phone number and email address.
• Property, access and appointment details needed to provide a service.
• Quotes, invoices, payment status and communications with us.
• Photos, job notes and records of work where relevant.
• Website usage, device and cookie information where enabled.
• Information you submit through forms, chat, email, phone or social media.

• Respond to enquiries and arrange appointments.
• Provide, manage and guarantee the work we are engaged to do.
• Prepare quotes, take payment and maintain accounting records.
• Handle complaints, prevent fraud and protect legal rights.
• Improve our website, services and customer experience.
• Send marketing where you have consented or where otherwise permitted by law.

We process information where it is necessary to perform a contract or take steps at your request, comply with a legal obligation, pursue legitimate business interests, or where you have given consent.

Our legitimate interests include operating and improving the business, keeping appropriate service records, protecting property and responding effectively to customers. We balance those interests against your rights.

We may share only the information needed with engineers, subcontractors, payment and accounting providers, website and communications suppliers, insurers, professional advisers, regulators or law enforcement where required.

We do not sell your personal information. Suppliers processing information for us must protect it and use it only for the agreed purpose.

Our website may use essential cookies required for it to function and, where enabled, analytics or marketing technologies. Non-essential cookies should be used only with the consent required by applicable law. You can also control cookies through your browser settings.

If you enquire with us or become a customer, we may occasionally contact you by text, WhatsApp or email about services like the ones you asked about. We tell you this at the point you give us your details, and you can refuse straight away or at any time afterwards.

To stop marketing messages, reply STOP to any text or WhatsApp message, or email us at claritypropertycare@gmail.com. We act on it without delay.

Stopping marketing does not stop us replying about a job, a quote or an appointment you have with us.

We keep personal information only as long as reasonably necessary for the purpose collected, including service guarantees, tax and accounting obligations, insurance requirements and legal claims. Retention periods vary according to the type of record and applicable law.

We use reasonable organisational and technical safeguards to protect personal information. If a service provider processes information outside the UK, we require an appropriate lawful transfer mechanism and safeguards where applicable.

Depending on the circumstances, you may ask to access, correct, delete, restrict or transfer your personal information, object to processing, or withdraw consent. Some rights are subject to legal exceptions.

Contact us at claritypropertycare@gmail.com. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

We may update this policy when our services, suppliers or legal obligations change. The latest version will appear on this page with a revised “last updated” date.